Frequently asked questions

Bose announced in October 2025 that it was ending SoundTouch's cloud service — originally planned for February 18, 2026, later pushed back to May 6, 2026, with account data deleted on May 15, 2026. Once it's off, presets, in-app music browsing, and Alexa voice control stop working; Bluetooth, AUX, AirPlay, and Spotify Connect keep working on their own. See Bose's official announcement.

Your audiorewire unit is assembled after you order it, not taken from a shelf. Once you pay, we source the components, hand-assemble your unit, configure it with the device name and any special requests you gave at checkout, test it, and ship it — usually within 2–3 business days.

Because it is built and configured specifically for your order, not as standard resellable stock. EU law (Directive 2011/83/EU, Art. 16(d)) excludes made-to-order goods like this from the usual 14-day right of withdrawal.

Yes — within 2 hours of placing your order, as long as assembly hasn't started yet, you can cancel from your order tracking page for a full refund. After that window, or once assembly has begun, the order is final.

We test every unit before it ships. If yours arrives with a manufacturing defect, contact support from your order page and we'll repair or replace it at no cost — this is separate from, and doesn't reduce, your normal statutory rights.

Typically 2–3 business days from payment to shipment. You'll get an email and a tracking page update at every step.

Everything shown on the order page: the hardware, assembly, testing, and packaging — plus shipping with tracking. No subscription, no renewal.